Our customer support and stores are closed on December 24-27. Messages sent to email@example.com will be answered as soon as possible on Monday December 28.
Here are answeres to some of the questions and issues you might encounter during the holiday period.
Returns and exchanges:
If you wish to exchange a product please note that we are able to check the stock and reserve the item in question for you only on Monday. If you see the right size on our Webshop and you want to be sure that the new product will be available for you the only way to ensure this is to place a new order for the desired product. In this case you can send the wrong product back by following the link below for instructions for the product return. We would then refund the wrong size accordingly as soon as the returned product arrives at the store.
More information on returns and exchanges can be found here.
Information on buying, paying with and checking the balance of your E-GIFT CARD can all be found here.
If you have accidentally applied your gift card without completing your order, have no fear – the gift card’s balance will be automatically returned to the card as soon as the order shows as cancelled on our end. In most cases this takes about 60 minutes. If for some reason however this doesn’t happen during the holidays, we will help you out and correct the balance on Monday.
If you did not receive the gift card email as scheduled, please check all your spam folders and folders for ads. If the email is still missing, there might be a typo in the address provided to us. We will check this on Monday and make sure that the email containing the gift card will be delivered to the right address.
Order confirmation email missing:
If you placed an order on our Webshop but didn’t receive an email containing the order confirmation, please check all your spam folders and folders for ads. If the email is still missing, there might be a typo in the address provided to us. We will check this on Monday and make sure that the email containing the order confirmation and all other documents will be delivered to the right address.
In case you received a faulty item, please include a description about the problem in hand and photos from which the problem is visible in your email. This makes it faster for us to take care of the issue on Monday.
Shipping and Terms of Order:
You can read more about our shipping and terms of order here.