Returns & Exchanges

  • If you wish to return or exchange a product that you ordered via our webshop, you must do it within 14 days of receiving the shipment.
  • When returning a product the customer pays a shipping fee for the return and is responsible for the product until it reaches back to our store.
  • The possible original shipping fee will not be refunded.
  • The product can also be returned to our Helsinki or Järvenpää stores personally without any extra fees.
  • In case of exchanging the product for example to another size the possible shipping fees depend on the location of the customer. Inside Finland the fees in exchange situations are covered by Beamhill.
  • Please note that due to hygiene reasons perfumes cannot be returned or refunded once the packaging seal has been opened

Please follow the links below for more information and detailed instructions for returns and exchanges.

Instructions here in English for returns and exchanges inside Finland.

Instructions here in English for returns and exchanges outside Finland.

Palautusohjeet täällä Suomesta palautettaville tuotteille suomeksi.