Returns & Exchanges from Finland

  • If you wish to return or exchange a product that you ordered via our webshop you must do it within 14 days from receiving the shipment.
  • Please note that the webshop’s customer service is open monday to friday on office hours, so if you like to exchange the product outside of this schedule, the new product might be sold before we get back to you. Best way to ensure the availability of the product is making a new order for the right size, and inform us about the exchange and new order via email.
  • Products ordered by store-pickup should also be returned or exchanged directly in our stores.
  • If the product is not picked-up in given timetable and the order is returned to us, we will charge the delivering fee from the refund.
  • Please note that due to hygiene reasons perfumes cannot be returned once the packaging seal has been opened. Only un-opened perfume boxes can be returned or exchanged.
  • In case there is a defect in the product you received or if you have any other questions please contact us at
  • Please note that orders that haven’t been picked up and are sent back to us, we will process as same as return, therefore 5€ return shipping fee will be reduced from the refund amount.

If you wish to return a product please follow these steps:

1. Make sure that the product is unused and in exactly the same condition when delivered: all the tags properly attached and possible packages such as shoe boxes included and intact.

2. Within 14 days please notify about the return at Please include your order number. If your return is valid considering our rules you don’t have to wait for a reply to the email and you can go ahead and send us the package.

3. You may send the product back by using the Posti’s return delivery sticker provided with the order. If you use this label a 5€ return shipping fee will be reduced from the refund amount. You may also return the product independently without any extra fees.

4. The shipping fee of the original order will not be refunded.

5. When we receive the product we will inspect its condition and then make the refund using the payment method of your original order. (Please note that if you selected the Collector Bank invoice as the payment method, the refund won’t be updated to the invoice.)

6. Please note that if the product isn’t in the same condition when delivered we are not obliged to refund the product. In these cases we will be in contact with the customer.

If you wish to exchange a product

If you wish to exchange a product to another size please email and include your order number and the product size you would like to exchange to. We will then reply with information about the stock situation of the sizes in question and with further instructions.

When exchanging a product to another size Beamhill covers all the additional shipping fees.