For the Terms of Order in Finnish, see here.
- At the moment Beamhill ships products to many countries inside the EU area. Orders outside the EU area are unfortunately not possible.
- From every completed and succesfull order an e-mail from Beamhill will be sent. The e-mail contains an order confirmation and a receipt from the purchase. If you received only a receipt from a payment service provider (such as PayPal) but not from Beamhill, please contact us at firstname.lastname@example.org. This might be indication that your order did not register correctly or that the customer e-mail address was given incorrectly.
- The products ordered from the webstore might be collected from the selection of the brick and mortar store. Please note that the product might have been on display in the store and does not always include original package or wrapping of the manufacturer. However, all of the shoes sold via Beamhill always come with the original shoe box. In case any problem with the product, see below for ”claims”.
DELIVERIES INSIDE FINLAND:
The deliveries inside Finland will be sent via Finnish Posti, using the service chosen by the customer. The orders will be sent the latest on the following business day of the confirmed purchase barring any problems with the order.
The service options of Posti deliveries are:
Pick-up from Posti office, delivery in 1-2 business days.
This option is priced 5€.
Pick-up from Smartpost service of Posti, delivery in 1-2 business days.
This option is priced 5€.
Delivery to your door. Delivery in 2-3 business days.
This option is priced 10€.
Store pickup. The customer can also choose to pick up the product straight from our store in Helsinki, without any additional costs. With this option we will inform the customer when the product is ready for the pick-up via email.
ORDERS INSIDE EU
Inside EU area the shipping of the product will be handled by DHL. The orders will be sent the latest on the following business day of the confirmed purchase barring any problems with the order.
With the orders delivered outside Finland there will be a charge of 20€ added to the final price of the purchase.
RETURNS & EXCHANGES
Every product ordered via our web store can be returned within 14 days of the customer receiving the delivery.
The customer pays the additional costs of the return delivery and is responsible for the product until it reaches back to our store. The additional cost for return deliveries is 5€ for deliveries inside Finland and the full cost of the return delivery for orders outside Finland. The customer can also return the product personally in which case the return will not produce any additional costs.
The returned product has to be unused and in the same condition it was when delivered – with all the tags properly attached and possible packages such as shoe boxes included.
If the returned product doesn’t fulfill the conditions said above or is returned too late, the return will not be accepted and the product will be sent back to the customer by their expense.
If the customer wishes to change the size of the ordered product, please contact us within the 14 days at email@example.com.
Also contact us, in case any other questions regarding returns or changes.
Further information and istructions for returns and exchanges can be found here.
In case of a faulty product the customer is obliged to inform Beamhill before using the product. If a manufacturing defect turns up later we will comply the Finnish Consumer Protection Act (Kuluttajansuojalaki).
The returning of a faulty product is cost-free for the customer.
In these cases please contact us at firstname.lastname@example.org.
The customer is obliged to provide valid personal information for the delivery such as name, address, phone number and email and is accountable for any possible additional costs caused by any incorrectly provided information.
An order confirmation will be sent to the email provided by the customer.
In case the customer doesn’t receive an order confirmation soon after the confirmed purchase, please contact us at email@example.com.
The receipt from the purchase will be sent to the customer via e-mail.
Beamhill sells its products straight to the consumer. In case any suspicious orders Beamhill reserves the right to cancel the purchases.