Terms of Order

 For the Terms of Order in Finnish, see here.

  • At the moment Beamhill ships products to many countries inside the EU area. Orders outside the EU area are at the moment possible to Norway and Switzerland.
  • From every completed and succesfull order an e-mail from Beamhill will be sent. The e-mail contains an order confirmation and a receipt from the purchase. If you received only a receipt from a payment service provider (such as PayPal) but not from Beamhill, please contact us at webshop@beamhill.fi. This might be indication that your order did not register correctly or that the customer e-mail address was given incorrectly.
  • The products ordered from the webstore might be collected from the selection of the brick and mortar store. Please note that the product might have been on display in the store and does not always include original package or wrapping of the manufacturer. However, all of the shoes sold via Beamhill always come with the original shoe box. In case any problem with the product, see below for ”claims”.

 

SHIPPING

Orders are shipped on business days (Monday – Friday). Orders placed during the weekend will be processed the following business day.

SHIPPING INSIDE FINLAND

The deliveries inside Finland will be shipped by Finnish Posti, using the service chosen by the customer. The orders
will be sent the latest on the following business day of the confirmed purchase barring any problems with the order.

For orders 150€ and higher we offer free shipping methods inside Finland.

The service options of Posti deliveries are:

  • POSTI Access Point:
    Pick-up from Posti service point or Smartpost locker, delivery in 1-2 business days.
    This option is priced 5€.
  • POSTI Home delivery:
    Delivery to your door. Delivery in 2-3 business days.
    This option is priced 10€.

Store pickup:

  • The customer can also choose to pick up the product straight from our stores in Finland, without any
    additional costs.
  • With this option we will inform the customer when the product is collected and ready for the pick-up via email.
  • The product will be pick-up ready within the next few days, depending on the location and the stock situation.

Shipping to Åland Islands:

When placing an order to Åland Islands the customer pays no tax on our Webshop but makes all the necessary tax and duty payments accordingly once the order is received.

The prices will be shown without the VAT once you have selected Åland Islands at the checkout page’s country menu.

 

SHIPPING INSIDE THE EU

Inside the EU area the purchase will be delivered by DHL EXPRESS to the customer’s front door usually on the next business day after we are able to ship the product. The orders will be shipped the latest on the following business day of the confirmed purchase barring any problems with the order.

With the orders delivered outside Finland there will be a shipping fee of 20€ added to the final price of the purchase.

  • The specific delivery time depends on your country but your order should be delivered within 1-2 business days.
  • If you place your order before 12.00 (noon) CET, the purchase will most likely be with you on the next business day.
  • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL will notify you by email/SMS about your shipment’s progress and estimated delivery time.
  • You can easily customize your delivery time and place via DHL ODD (On Demand Delivery).

When placing an order outside Finland the shipping methods will be updated accordingly once you have chosen your country from the dropdown menu at the checkout page.

 

SHIPPING OUTSIDE THE EU

Currently we ship also to Norway and Switzerland. Customers outside the EU can make the order without paying the value added tax (VAT). The prices will be shown without the VAT once you have selected your country at the checkout page.

Shipping to Norway

  • When placing an order to Norway the customer pays no tax on our Webshop but makes all the necessary tax and duty payments when receiving the order.
  • For deliveries to Norway we use DHL EXPRESS with shipping fee of 20€ added to the order.
  • DHL also handles all the customs clarifications and charges a disbursement fee. The fee depends on the price of the order, please see below for the amounts.

Order value, excluding tax (NOK) /// DHL fee (NOK)

0-499 /// 197
500-999 /// 292
1000-4999 /// 434
4999-9999 /// 765
9999-24999 /// 1315
25000 and over /// 5%

 

Shipping to Switzerland

  • When placing an order to Switzerland the customer pays no tax on our Webshop but makes all the necessary tax and duty payments accordingly after the order is received.
  • For deliveries to Switzerland we use DHL EXPRESS with shipping fee of 20€ added to the order.
  • DHL also handles the customs clarifications and charges the customer a management fee of CHF 19.00.

 

RETURNS & EXCHANGES

Every product ordered via our web store can be returned within 14 days of the customer receiving the delivery.

The customer pays the additional costs of the return delivery and is responsible for the product until it reaches back to our store. The additional cost for return deliveries is 5€ for return label deliveries inside Finland and the full cost of the return delivery of choice for orders outside Finland. The customer can also return the product personally in which case the return will not produce any additional costs.

  • The original shipping fees of the order will not be refunded.
  • The returned product has to be unused and in the same condition it was when delivered – with all the tags properly attached and possible packages such as shoe boxes included.
  • If the returned product doesn’t fulfill the conditions said above or is returned too late, the return will not be accepted and the product will be sent back to the customer by their expense.

If the customer wishes to change the size of the ordered product, please contact us within the 14 days at webshop@beamhill.fi.

Also contact us, in case any other questions regarding returns or changes.

Further information and instructions for returns and exchanges can be found here.

 

CLAIMS

In case of a faulty product the customer is obliged to inform Beamhill before using the product. If a manufacturing defect turns up later we will comply the Finnish Consumer Protection Act (Kuluttajansuojalaki).

The returning of a faulty product is cost-free for the customer.

In these cases please contact us at webstore@beamhill.fi.

 

CUSTOMER INFORMATION

The customer is obliged to provide valid personal information for the delivery such as name, address, phone number and email and is accountable for any possible additional costs caused by any incorrectly provided information.

An order confirmation will be sent to the email provided by the customer.

In case the customer doesn’t receive an order confirmation soon after the confirmed purchase, please contact us at webshop@beamhill.fi.

 

ORDER DOCUMENTS

The receipt from the purchase will be sent to the customer via e-mail. The customer also receives information about the shipping from us and the delivery company – Posti or DHL.

 

RESELLERS

Beamhill sells its products straight to the consumer. In case any suspicious orders Beamhill reserves the right to cancel and refund the purchases.