Terms of Order

For the Terms of Order in Finnish, see here.

  • At the moment Beamhill ships products to most countries inside the EU area. Orders outside the EU area are at the moment possible also to Iceland, Norway, Switzerland, UK, USA, Hong Kong, Japan, Taiwan and South Korea. For orders outside the EU please see the detailed info for your country, on the ‘Shipping outside the EU‘ section.
  • From every completed and succesfull order an e-mail from Beamhill will be sent. The e-mail contains an order confirmation and a receipt from the purchase. If you received only a receipt from a payment service provider (such as PayPal) but not from Beamhill, please contact us at webshop@beamhill.fi. This might be indication that your order did not register correctly or that the customer e-mail address was given incorrectly.
  • The products ordered from the webstore might be collected from the selection of the brick and mortar store. Please note that the product might have been on display in the store and does not always include original package or wrapping of the manufacturer. However, all of the shoes sold via Beamhill always come with the original shoe box. In case any problem with the product, see below for ”claims”.

 

PAYMENT METHODS

  • We offer three available payment methods. You can find more detailed information about particular payment methods below.
  • Paytrail (For Finnish customers: Banks, Cards, MobilePay, Collector Bank. And for international customers: Mastercard, Visa, Amex)
  • PayPal
  • Stripe

 

RETURNS & EXCHANGES

  • Every product ordered via our webshop can be returned within 14 days of the customer receiving the delivery.
  • Due to hygiene reasons perfumes cannot be returned or refunded once the packaging seal has been opened.
  • The original shipping fees of the order will not be refunded.
  • The returned product has to be unused and in the same condition it was when delivered – with all the tags properly attached and possible packages such as shoe boxes included.
  • If the returned product doesn’t fulfill the conditions said above or is returned too late, the return will not be accepted and the product will be sent back to the customer by their expense.
  • If the customer wishes to exchange the size of the ordered product, please contact us within the 14 days at webshop@beamhill.fi.

For orders inside Finland: if the order is shipped back using the return label provided by Beamhill a 5€ return postal fee will be charged and deducted from the refund amount. The product can also be returned personally in which case the return will not produce any additional costs. More information and instructions can be found here.

For orders outside Finland: the customer is fully responsible for the cost of the return shipping and arranges the shipping independently. More information and instructions can be found here.

Further information and instructions for returns and exchanges can be found here.

 

CLAIMS

In case of a faulty product the customer is obliged to inform Beamhill before using the product. If a manufacturing defect turns up later we will comply the Finnish Consumer Protection Act (Kuluttajansuojalaki).

The returning of a faulty product is cost-free for the customer.

In these cases please contact us at webshop@beamhill.fi.

 

CUSTOMER INFORMATION

The customer is obliged to provide valid personal information for the delivery such as name, address, phone number and email and is accountable for any possible additional costs caused by any incorrectly provided information.

An order confirmation will be sent to the email provided by the customer.

In case the customer doesn’t receive an order confirmation soon after the confirmed purchase, please contact us at webshop@beamhill.fi.

 

ORDER DOCUMENTS

The receipt from the purchase will be sent to the customer via e-mail. The customer also receives information about the shipping from us and the delivery company – Posti or DHL.

 

RESELLERS

We sell our products straight to the consumer. In case any suspicious orders Beamhill reserves the right to cancel and refund the purchases.